Working With Your Technician

As a technician, I am dedicated to repairing auto air systems properly. I want them to last and look like the person who did the repairs was a craftsman.
As a customer there are things you can do to help me or any other technician accomplish this.
First, be prepared to give an accurate description of the problem. Is it intermittent? Does it make noise? How long has it been broken? Anything you can offer helps. It is extremely important to let technicians know if someone (including you) has been working on the system. Important clues to we use to diagnose a problem can be skewed if others have been working on it, for example, adding refrigerant.
Second, TIME. I realize how difficult it is to give up your car. Its your office, lifeline,and independence. However, it is far more inconvenient to have to return multiple times when it has not been fixed properly. I recommend setting up a day to drop vehicles off with us. We start by doing a basic diagnosis of the problem. Often it is simple and we can then determine how long and how much to repair it. Most problems we see are leaks. Some leaks are present at all times. Others may only leak at certain times or after a vehicle has cooled down for an hour, maybe longer. Most vehicles can still be diagnosed and repaired within the same day. By letting your tech have the time he need to do his job correctly will result in better repairs and decrease the chances you will have to return.